Q: What are "MILLER EASY REWARDS"?
A: MILLER EASY REWARDS is a Guest Rewards Club offering points to earn Free Stuff. Every purchase you make at The Miller Neighborhood Market earns points towards free items, coupons and gift certificates by simply using MILLER EASY REWARDS in the store or at the pump. Your point's status can be instantly reviewed and or redeemed at your convenience. No other program is as simple and as powerful as MILLER EASY REWARDS.

Q: How does "MILLER EASY REWARDS" WORK?
A: A thin key tag fits right on your key chain. MILLER EASY REWARDS uses real time internet and other sophisticated software to track your points making your life easier and free of paper punch cards.

Q: How much do I have to pay to be an "MILLER EASY REWARDS" member?
A: It's free!!

Q: How do I use my "MILLER EASY REWARDS" in The Store?
A: When you're making a purchase at the counter, the light labeled "Points" on the MILLER EASY REWARDS scanner will light up. This is your signal to touch your MILLER EASY REWARDS key tag to the designated area on the scanner. The "Points" light will then flash signaling your points were assigned. The light labeled "Rewards" on the MILLER EASY REWARDS scanner will light up to signal you've earned an MILLER EASY REWARDS Reward Coupon. It's that simple.

Q: Do I have to keep track of my points?
A: No, you do not have to keep track of your points in order to collect your rewards. MILLER EASY REWARDS technology does all the work.

Q: How can I find out how many points I have accumulated?
A: When you're in The Miller Neighborhood Market go to the MILLER EASY REWARDS printer and touch your key tag to the printer. The printer will print out a status report of your current point's total. You will also be able to review your point status online at www.milleroilco.com. .

Q: How do I redeem my points for rewards?
A: You can redeem points by using the MILLER EASY REWARDS printer. This is located inside The Miller Neighborhood Market near the cashier. To redeem points, just touch your MILLER EASY REWARDS key tag to the designated area on the printer and your earned reward coupon will print out. The MILLER EASY REWARDS printer will print out up to five (5) coupons at a time whenever applicable. If you have accumulated more than five (5) MILLER EASY REWARDS Reward Coupon, simply repeat the process explained earlier until all of your rewards coupons have been printed.

Q: What items are not eligible for point accrual?
A: Items not eligible for point accrual at this time are third party sales. (Money orders, stamps, licenses, lottery tickets, LOTTO, gift cards, pay spot items, prepaid credit cards, etc.

Q: How do I know when I have earned rewards?
A: There are four ways for you to determine if you have earned a reward:

When the MILLER EASY REWARDS key tag is used at the pump, a message will play indicating if you have earned a reward or how many more points you need before your next reward.
When the MILLER EASY REWARDS key tag is used at the checkout register the "Reward" light on the MILLER EASY REWARDS scanner will light.

Each time the MILLER EASY REWARDS key tag is used at the MILLER EASY REWARDS printer, earned rewards will automatically print (up to five reward coupons at a time). A Point Status Report will also print. You can go to www.millerrewards.com on the Internet and follow the instructions for information about your rewards and point status.

Q: What do I do if I forget my tag?
A: Unfortunately you must have your key tag present at the time of purchase to have points assigned.

Q: What do I do if I lose my tag? Will I lose my points?
A: You may start over and get a new tag by filling out a new registration form, or go to the Contact Us link on this web site and fill out the form – give us as much information as possible so we can replace your tag and you don’t lose benefits.

Q: How do I receive my reward coupons?
A: Simply touch your MILLER EASY REWARDS key tag on the tag diagram on the MILLER EASY REWARDS printer. The printer light will flash indicating the key tag was properly read and the system is preparing to print. The MILLER EASY REWARDS Reward Coupon you have earned will then print.

Q: Why did I not get all of my coupons printed?
A: The MILLER EASY REWARDS printer will only print 5 coupons at a time. You simply need to touch your key tag again and the remaining coupons (up to 5) will printer. Repeat until no further MILLER EASY REWARDS Reward Coupons print.

Q: How do I check my current point totals?
A: Simply touch your MILLER EASY REWARDS key tag on the tag diagram on the MILLER EASY REWARDS printer and a Status Report you're your current points total will print.

Q: Are all rewards based on points I've earned?
A: No. Some MILLER EASY REWARDS Reward Coupon may be given out randomly. You may receive some rewards as result of a particular purchasing behavior such as purchasing the same item a particular number of times in a month.

Q: Will my points ever be reset or will they continue to accrue indefinitely?
A: Points reset monthly

Q: Can I substitute a prize of equal value if I do not want one of the items on the list?
A: Unfortunately Not, you will need to choose from one of the items listed on the coupon. Manufactures specifically offer many of the rewards.

Q: What items are ineligible towards point accrual?
A: Money orders, Lottery tickets, 3rd party sales, sales tax, LOTTO, gift cards, pay spot items, prepaid credit cards, etc.

Q: How do I use the tag at the pump?
A: You simply touch your MILLER EASY REWARDS key tag on the diagram of the tag on the messenger unit at the pump while fueling. After the key tag has been read, you will hear a beep and a message will play thanking you and providing information regarding your points and rewards.

Q: Can I come inside and receive points for a fuel purchase that was paid for at the pump?
A: Yes, if you forget to use your tag while paying at the pump, you can receive your points inside. You only need to ask to reprint the receipt for your pay-at-the-pump transaction. You will not be able to get points twice as points are awarded based on each transaction.

Q: How do I get points when I prepay fuel?
A: You need to place your tag either at the pump or inside AFTER the transaction is complete. If you activate your key tag while prepaying inside, it will not give you points because the system does not know what the total on the transaction will actually be.

Q: Can I combine my points with other family members?
A: No. Points are accumulated on an individual basis only.

Q: What are the MILLER EASY REWARDS point values for my various purchases?
A: Point values are 10 points per gallon and 20 points for every $1.00 in store purchases.

Q: Do taxes count towards points?
A: No. Taxes do never count towards points.

Q: What if I forget to use my tag before the light goes out?
A: If possible, ask to have a reprint of your receipt and touch the key tag again. Don't worry; the system will not issue points for the same transaction more than once.

Q: What happens to my points when the system is down?
A: You will be asked to write your name, address and if available, Guest ID number on the receipt. Give the receipt copy to the Service Representative so the transaction can be sent in for manual entry. Be assured you will indeed receive the points for the transaction. Please allow 2-3 weeks for updating. You are able to check your point status at www.milleroilco.com

Q: What do I do when my tag is not working?
A: First, check to make sure the system is working and on-line by using your key tag at both the MILLER EASY REWARDS printer and MILLER EASY REWARDS scanner. If the system is functioning properly you will be given a new key tag after completing an Application/Change of Status form. Please be sure to put your new key tag# on the form. You will not lose your points; they will be transferred to your new key tag.